FREQUENTLY ASKED QUESTIONS
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How can I place an order?
Caravana Furniture provides three ways to place an order: online, by phone, and in-store. One of the biggest advantages that sets us apart from many of our competitors is our brick-and-mortar store.
At our store, you can touch and feel a piece of furniture before you buy, or browse through a wide array of catalogs to find what you’re looking for.
How do I place an order online?
After you’re done adding items to your cart, click the checkout button located at the bottom of the cart page. You will then be taken to a screen where you can:
- edit and confirm your order
- process payment
Within 24 hours you will receive an email with your order confirmation and an estimated time of delivery (or availability for pick up).
Upon delivery, we require the purchaser to show their ID and the card used to pay. If financing, the contract needs to be signed in person.
There is an option which allows you to confirm stock availability and delivery date approximation before submitting payment. Simply select “other payment method” at check out and press “place order”. The items in your cart will be sent to us for stock check without the need to put in your credit card information. You should receive an email from us with in the next 24 hours.
How do I place an order by phone?
To order by phone, call us at 562-432-0562. Please provide the item SKU number and quantity. A sales associate will be more than happy to answer any questions you may have about your purchase. Please note that before the ordering process is complete, Caravana Furniture needs to receive payment.
How do I place an order in person?
What do I need to know before I visit Caravana Furniture?
First and foremost, setup and appointment online. It’s quick and easy. Have measurements of your space handy so we can help you select the right size item. Lastly, bring a face covering. Due to COVID-19, we are requiring visitors to wear a face covering while inside our showroom. That’s it!
What exactly happens after ordering?
After you submit your order and payment is processed, you will receive:
- automated order confirmation by email
- a second email or phone call in the next 24 hours with order availability and to set up delivery arrangements with you
- a courtesy call 15-20 minutes before your delivery appointment time
IN PERSON OR BY PHONE
When shopping in person at our showroom or by phone, expect the following:
- your sales associate will process your order, take payment, and set up delivery arrangements with you.
- a courtesy call on the delivery day 30 minutes before your delivery arrival time
When will I be charged for my order?
Immediately after placing an order with a credit card online or in-store.
What methods of payment do you accept?
We accept payments from Visa, Mastercard, American Express, and PayPal. We also offer special financing.
Do you accept international billing addresses?
Unfortunately, we cannot accept international billing addresses for credit cards at this time.
How soon will my furniture be delivered?
UPDATE: Due to COVID-19 item availability and deliveries have been greatly impacted. Our sales team will provide you with a best estimate.
After your order is received and confirmed, most orders are available for delivery or pick up within one week. If your merchandise is not available or is out of stock, our representative will call you with an estimated time of arrival.
Most of the items you find online are available for delivery or pick up between two to four days. Occasionally, items must be special ordered. If the demand for a particular item is higher than anticipated, delivery may be delayed between four to eight weeks. If this is the case, a representative will inform you right away.
We will contact you via phone or email a few days before your scheduled delivery to confirm your address and order.
Do I need to do anything before my delivery appointment?
- Please make sure an adult (18 or older) is home during the delivery window.
- Let us know of any special arrangements needed to gain access to your residence.
- Before delivery, please make sure the walkway and area where you would like the item placed are clear.
- The delivery team cannot move existing furniture to make room for the new item.
- Keep the room clear of any obstructions to ensure the safety of your belongings and the safety of our delivery team.
What can I expect during delivery?
You will receive a courtesy call from our delivery associates 15 to 20 minutes before your delivery appointment.
Depending on the complexity of the delivery, our team will be at your residence from one to three hours. There is nothing you need to worry about! All we ask is that you please remain present for the duration of the delivery and setup.
To ensure your safety and the safety of your loved ones (especially the little ones), please maintain a safe distance from our delivery associates. Big pieces of furniture have to be maneuvered and our delivery associates need space to work!
What do I need to do before the delivery team leaves my home?
Before our delivery team leave your home, it’s important that you inspect your new furniture.
If there are any visible defects, you have only 48 hours to make a claim.
What if my furniture doesn't fit?
At Caravana Furniture, we go above and beyond to assist our clients select their new furniture. However, it’s the clients’ responsibility to make sure their new furniture will fit in the desired space.
If the furniture does not fit, it is not the responsibility of Caravana Furniture. In the event that a piece does not fit, and the client wishes to make a return, there will be a 30% restocking fee that does not include transportation back to our warehouse.
If there is not enough clearance through a door or hallway, the client must sign a liability waiver for any damage done to the furniture or surrounding area during delivery.
Can I pick up my furniture myself?
Yes! Customers can pick up their order at 975 Long Beach Blvd. Long Beach, CA 90813.
Upon order confirmation, we will notify you if your items require assembly and provide you with order pick-up details. You can either accept or decline furniture assembly.
If you opt out of assembly by Caravana Furniture professionals, you assume all responsibility. Caravana Furniture and its affiliates are not liable for furniture damage that results from poor assembly. In addition, the warranty will decrease from one year to three months if Caravana Furniture determines the defect is a result of poor assembly.
Please bring your own blankets and tie-down traps! After loading, Caravana Furniture is not responsible for any damage to your furniture. It is your responsibility to ensure merchandise is protected during transit.
What are your delivery/pick-up hours?
Monday – Saturday 10:00pm to 7:00pm
There are no deliveries on Sundays, except under special circumstances. Please contact our representatives at firstname.lastname@example.org for more information.
Pick up Hours
Monday – Saturday: 10:00pm to 7:00pm
Sunday: 1:00pm – 4:00pm
Can I reschedule my delivery appointment?
Absolutely! You can reschedule your delivery by calling (562) 432-0562. Please do so at least 24 hours in advance to allow other clients to take your time slot. Missed appointments will result in a $40 fee.
CANCELLATIONS, RETURNS & EXCHANGES
Can I cancel my order?
The answer is yes. You can cancel your order, but you only have a 24 hour window in which you can cancel your order and get a full refund. Orders can be canceled up to 24 hours after the order is placed.
Once we receive your order, we start a process that assures you get your furniture in a timely manner, therefore, if you must cancel please do so within 24 hours. If you need to speak to a representative within these 24 hours you can do so by calling 562-432-0562 or email us at email@example.com . After the 24-hour cancellation window closes, the sale becomes final.
Can I exchange my order for a different item?
Yes, you can make changes to your order. You have up to 24 hours after placing your order or before you get a confirmation from Caravana Furniture, whichever comes first. Please note that you must contact Caravana Furniture as soon as possible to make changes to your order.
E-mail us at firstname.lastname@example.org or contact us by phone: (562) 432-0562 for order changes. Please note that once an order confirmation from Caravana Furniture is sent, you will not be able to change your order.
What happens if I must cancel my order after the 24-hour cancellation window?
We understand, the unexpected happens. If you must cancel an order after the 24-hour window AND before the delivery date, a restocking fee of 15% will be charged.
Can I return my order and get a refund?
Unfortunately, no. Once merchandise has been delivered, it may not be returned for a refund. Should an exception be made and we permit the return of any merchandise due to no fault of Caravana Furniture, there will be a restocking fee of 30% and any remaining balance will be issued as in-store credit only.