FAQ

Who is Caravana Furniture?
Caravana Furniture is a family-owned furniture store in Long Beach, California, proudly serving the community since 2005. We specialize in quality furniture for living rooms, bedrooms, dining spaces, mattresses, and home décor, offering both modern and timeless styles.

Do you have a physical showroom in Long Beach?
Yes. We invite you to visit our Downtown Long Beach furniture showroom, where you can view select pieces and receive personalized service.
975 Long Beach Blvd., Long Beach, CA 90813
Private parking available
We proudly serve customers throughout Long Beach, Signal Hill, Lakewood, San Pedro, Carson, and surrounding Southern California areas.

Do you sell online and in-store?
Yes. Customers can shop online or in person. Our online store is updated regularly with new arrivals and current styles, while our showroom offers hands-on guidance from experienced furniture professionals.

Are all products shown online available in-store?
Not always. Some items are online-exclusive, while our showroom features a carefully curated selection that reflects the same quality, craftsmanship, and design standards as our online offerings.

Do prices differ online vs in-store?
Prices are generally the same online and in-store. However, local promotions, in-store specials, or online-only offers may vary.

Is Caravana Furniture locally owned?
Yes. We are a locally owned and operated Long Beach business, serving Southern California homes and businesses for over 20 years.

Do you offer design assistance?
Yes. Our team can assist with space planning, furniture layout, sizing, and style selection. We also offer a complimentary 30-minute design consultation for customers seeking personalized guidance.

Can I see fabric or finish samples?
Yes. For our customizable sofas, you can explore a wide selection of fabrics, finishes, and comfort options in person. For non-custom furniture, we may offer similar fabric or finish samples when available.

Do you sell to residential and commercial customers?
Yes. We work with homeowners, apartment communities, offices, and commercial or program-based clients throughout Long Beach and greater Los Angeles.

Do you offer bulk or project pricing?
Yes. Bulk, multi-unit, and project pricing may be available. Please contact us to discuss your project needs.

Do you offer Stagin Services
Yes. We offer professional home staging services in Long Beach and surrounding areas for homeowners, real estate agents, developers, and property managers. Our staging services are designed to enhance the look and flow of a space, helping properties feel inviting, functional, and market-ready.We provide furniture, décor, layout planning, and styling tailored to the property and target buyer. Whether staging a vacant unit, model home, apartment, or short-term rental, our team creates cohesive, modern spaces that photograph beautifully and help properties stand out.Contact us to learn more about our staging services or to schedule a consultation.

How do I place an order?

Orders can be placed online, in-store, or with assistance from our sales team.

Can I modify my order after placing it?

Changes are allowed within 24 hours or before order confirmation.

Are product dimensions listed online accurate?

Yes, but customers are responsible for confirming fit.

What if a product looks different in person?

Lighting and screens may affect appearance. Samples are recommended.

Do items come assembled?

Some items arrive assembled; others require assembly.

Can I decline professional assembly?

Yes, but improper assembly may void warranties.

Are products customizable?

Some items offer customization options such as fabric or finish.

How long does special-order furniture take?

Lead times vary by manufacturer and product.

Can I place a hold on an item?

Holds may be available in limited circumstances.

Are outlet or clearance items new?

They may include floor models or overstock and are sold as-is.

Are all sales final?

Yes, all sales are final once delivered or picked up.

Can I cancel my order?

Orders may be canceled within 24 hours of purchase.

What happens if I cancel after 24 hours?

A 30% restocking fee applies if cancellation is approved.

Can I exchange my furniture?

Exchanges are rare and approved at Caravana’s discretion.

Are discounted items returnable?

No. Discounted and clearance items are final sale.

What payment methods do you accept?

We accept major credit cards and approved financing.

Do you offer financing?

Yes, financing options may be available.

Is financing subject to approval?

Yes, approval is determined by the lender.

Can I split payments?

Payment options vary by method.

Are prices subject to change?

Yes, prices may change without notice.

Do you charge sales tax?

Yes, applicable sales tax is collected.

Can I use multiple payment methods?

In some cases, yes.

Do you accept gift cards?

Yes, where applicable.

Are deposits refundable?

Deposits are non-refundable once processed.

Do you offer delivery?

Yes, delivery is available for most purchases.

How is my delivery scheduled?

Our team contacts you once your order is ready.

What is a delivery window?

A delivery window is an estimated arrival timeframe.

Are delivery times guaranteed?

No, delivery windows are estimates only.

Will I receive a call before delivery?

Yes, you’ll receive a courtesy call 30–45 minutes before arrival.

Do I need to be home for delivery?

Yes, an adult (18+) must be present.

Do you move old furniture?

No, existing furniture must be removed beforehand.

Will you deliver upstairs?

Yes, if access is safe and disclosed in advance.

What if my furniture doesn’t fit?

Delivery may be refused, and fees may apply.

Can I reschedule my delivery?

Yes, with at least 24 hours’ notice.

Is there a fee for missed deliveries?

Yes, a $40 rescheduling fee applies.

Do you deliver on Sundays?

No, except under special circumstances.

What areas do you deliver to?

Delivery areas vary; please contact us to confirm.

Can delivery be delayed due to weather?

Yes, for safety reasons.

Is assembly included in delivery?

Assembly may be included or optional, depending on the item.

Is a signature required at delivery?

Yes, acceptance is required.

Can I pick up my furniture myself?

Yes, pickup is available by appointment.

Where is pickup located?

975 Long Beach Blvd, Long Beach, CA 90813.

Do I need an appointment for pickup?

Yes, all pickups must be scheduled.

Do you load furniture into my vehicle?

Yes, but customers are responsible once loaded.

Should I bring protective materials?

Yes, blankets and tie-downs are required.

Is Caravana responsible for transport damage?

No, once items are loaded, responsibility transfers to the customer.

Are pickup items inspected beforehand?

Yes, customers should inspect before leaving.

Can I return a pickup item later?

No, pickup items are accepted as-is.

Is pickup available same day?

Sometimes, depending on availability.

Can someone else pick up my order?

Yes, with prior authorization.

Do you accept returns?

No, all sales are final after delivery or pickup.

Are refunds available?

Refunds are only available for approved cancellations.

Can I return furniture I don’t like?

No, buyer’s remorse is not eligible.

What items are non-returnable?

Custom, clearance, mattresses, assembled, and as-is items.

Can I exchange damaged furniture?

Damage must be reported at delivery.

Are delivery fees refundable?

No, delivery and service fees are non-refundable.

Do you offer store credit?

Store credit may be issued in rare approved cases.

How long do I have to report damage?

Damage must be reported before delivery acceptance.

Can I cancel a custom order?

No, custom orders cannot be canceled once processed.

What is the restocking fee?

A 30% restocking fee applies when approved.

Are floor models returnable?

No, floor models are final sale.

Are outlet items returnable?

No, outlet items are sold as-is.

What if I refuse delivery?

Refused deliveries may incur fees.

Can I dispute a charge?

Disputes are reviewed based on accepted policies.

Do policies apply to all orders?

Yes, unless otherwise stated in writing.

Do your products include warranties?

Yes, manufacturer warranties apply.

How long is the furniture warranty?

Most furniture includes a one-year warranty.

What does the warranty cover?

Manufacturing defects under normal use.

What is not covered under warranty?

Misuse, wear and tear, improper assembly, or accidents.

Are mattresses covered by warranty?

Yes, under the manufacturer’s limited warranty.

Are mattress warranties prorated?

Some mattress warranties may be prorated.

Does assembly affect warranty coverage?

Yes, improper assembly may void warranties.

Who determines warranty approval?

The manufacturer makes all final decisions.

How do I file a warranty claim?

Contact Caravana Furniture for assistance.

Is proof of purchase required?

Yes, proof of purchase is required.

Are stains covered under warranty?

No, stains and soiling are excluded.

What if my item arrives damaged?

Damage must be reported immediately at delivery.

Can warranty claims result in replacement?

Repair or replacement is determined by the manufacturer.

Are commercial uses covered?

Most warranties are for residential use only.

Can a warranty be voided?

Yes, due to misuse or improper care.

Do you work with housing programs?

Yes, we work with select housing and government programs.

Do program orders follow the same policies?

Program orders may have separate written terms.

Can I request documentation for agencies?

Yes, documentation can be provided.

Do you sell to landlords or developers?

Yes, bulk and project sales are available.

Can I place recurring orders?

Yes, for approved clients.

Do you offer white-glove service?

Service levels vary by product and location.

How do I contact customer service?

Call (562) 432-0562 or email sales@caravanafurniture.com.

What if I still have questions?

Our team is happy to help before you purchase.

Are policies subject to change?

Yes, policies may be updated at any time.

Where can I find all policies?

All policies are available on our website.